FAQS

Yes. Artisan Food Equipment offers delivery to all parts of Australia, including metropolitan, regional, and remote areas.We manage logistics using sensitive‑freight trucks fitted with air‑ride suspension and tailgate lifters to ensure safe, fully assembled delivery.

Yes. Your order is delivered fully assembled and generally further installation is not required, other than setting up shelves and plugging the unit into a power point.

Deliveries are handled by Artisan’s own fleet of sensitive‑freight trucks equipped with air‑ride suspensions and tailgate lifters, offering protection for delicate refrigeration units during transport. If it is outside of an area where sensitive freight  is able to deliver then the unit is fully timber created and delivered with care.

Artisan covers capital cities, regional, rural, tropical, and snowfield regions across Australia. No area is excluded.

You can order or request a quote by adding products to the Quote Cart, calling 1300 278 472 (within Australia) or +61 2 9830 8100 (international), or emailing sales@artisangroup.net.au.

Delivery timelines depend on your location. Typical transit is 3-5 business days to metro NSW/VIC/QLD/SA and 5-14 days for regional or interstate locations. For accurate estimates, contact the sales team directly via phone 1300 278 472  or email sales@artisangroup.net.au.

Yes, every product is delivered fully assembled and ready to use. The units have all been pre-tested in our warehouse.

Yes. Artisan Food Equipment provides ongoing assistance and customer care well after delivery and installation.  Most equipment comes with 12–24 months parts and labour cover, with the option to register for extended parts warranties on selected brands. If anything goes wrong, we organise the technician and the paperwork for you.

Yes, removal of old units can often be arranged at the time of delivery. Fees may apply.

Most plug-in units only require a standard power outlet. However, some larger units may need hard-wiring by a licensed electrician or require 15, 20amp power.

Absolutely. If the item’s in stock in your state and the supplier allows collection, you can book a warehouse pick-up. Just let us know the model number and your suburb and we’ll set it up.

Yes. All commercial refrigeration units come with a manufacturer’s warranty. Warranty length varies by model, usually 12 to 36 months subject to our standard T & C’s.

Yes. A full range of spare parts, shelves, and accessories is available for purchase.

Yes. All equipment complies with relevant Australian standards for commercial food storage and handling.

We’ll confirm stock and freight costs within 24 hours of your enquiry and send a formal quote or invoice straight after.

It’s recommended to service your equipment every 6–12 months to maintain efficiency and extend its life. However condenser coils and drains need to be kept clean and this may need to be done weekly, consult the operation manual as to this.