Privacy Policy

Artisan Food Equipment Pty Ltd (ABN 60 903 427 859) and its related companies (Artisan / we / our / us) have prepared this Privacy Policy to describe our practices regarding the collection, handling, use and disclosure of personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

We may amend, vary or update this Privacy Policy from time to time. Any amendments, variations or updates to this Privacy Policy will be posted on Artisan’s website. We encourage you to periodically review this Privacy Policy to stay informed about how we collect, handle, use and disclose your personal information.

Information You Provide to Us

We receive certain information when you use this website and provide information through this website, contact and provide information to us by correspondence, phone (as set out below) or email and/or when we provide goods or services to you (together called “Services”). This information includes, but is not limited to, your name, address (street, state, postcode and city), phone number, e-mail address, construction project information, (personal information). We collect all this personal information from you in order to:

our general business operations;
communicate with you;

process/assess/manage an application from you for commercial credit
respond to questions and / or complaints;
notify you about changes to our programs and services;
provide customer care and support;
improve our websites;
provide warranty registration of products;
send a newsletter or advertisements;
meet legal obligations, as applicable;
save and handle potential job applications.

Information Collected Via Technology

Where it is reasonably practical to do so, we will collect your personal information directly from you. However, in certain cases we may collect personal information from alternative sources and combine the information we collect from you with information obtained from other sources to help us improve its overall accuracy.

We may also collect Internet Protocol (IP) addresses (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain names, unique device identifiers, the pages of this website that you visit, the time and date of your visit, the time spent on certain web pages, information about how you use our Services and other diagnostic data.

Where you have applied for a commercial credit account with us, we may also make enquiries in respect of commercial credit with third parties with your consent. This could include persons nominated by you as trade references, credit reporting bodies (“CRBs”) and your bankers.

Cookies

Cookies are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on this website.

Testimonials

We display personal testimonials of satisfied customers on this website in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at sales@artisangroup.au.

Disclosure to Third Parties

We may also disclose your personal information to third parties in the good faith belief that such disclosure is necessary to:

comply with a legal obligation;
execute an agreement;
protect and defend the rights and property of Artisan;
prevent or investigate possible wrongdoing in connection with this website;
protect the personal safety of users of this website or the public;
protect against legal liability.
where the Privacy Act permits us to do so, we may also disclose your credit-related information (in respect of commercial credit) to CRBs such as Veda or Dunn & Bradstreet, if you apply for commercial credit or request to increase your commercial credit limit with us.

if you fail to meet payment obligations in relation to commercial credit or commit a serious credit infringement, ARTISAN FOOD EQUIPMENT may be entitled to disclose this to the CRB;

From time to time, your personal information may be transferred to, and maintained on computers located outside of your state, country, or other governmental jurisdiction where the privacy laws may differ than those from your jurisdiction. Please note that we may transfer your personal information to the United States and store it there. You consent to the storage of such information on overseas servers.

Retention

We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy and will not store this information for more than five (5) years after the personal information is no longer necessary for those purposes, provided that no legal requirements exist to the contrary such as in the case of retention periods required by law.

Your Rights

We would like to inform you of your rights concerning the collection and use of your personal information. You have the right to:

Correct, Update and Deletion- request your personal information is corrected, updated or deleted if it is incomplete, out of date and / or erroneous.
We are not obliged to correct any of your personal information if we do not agree that it requires correction and may refuse to do so. If we refuse a correction request, we will provide you with a written notice stating our reasons for refusing.
We will respond to all requests for access to or correction of personal information within a reasonable time.

If you would like to exercise any of these rights, please email sales@artisangroup.au

Despite all the security measures taken, you should know that we cannot fully eliminate security risks associated with personal information. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. Any content you post while using the Services is at your own risk. If you have any questions about security on this website or Services, you can contact us by using the contact information set forth below.

Complaints

If you have any concerns with the way we collect, store, or process your personal information, please email sales@artisangroup.au

If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner:

Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au

Contact

For all other general enquiries, you may contact us at:

Artisan Food Equipment Pty Ltd

72-78 Tattersall Road, Kings Park

NSW 2148, Australia

sales@artisangroup.au